Contact information
Welcome to Calmiora Customer Support
Calmiora is committed to providing clear, responsive, and professional customer service.
Whether you have a question about a sensory chew necklace, product suitability, an existing order, shipping, tracking, returns, or refunds, our support team is ready to assist you.
Business Information
Business name: Calmiora
Website: calmiora.store
Year established: 2026
Mailing and Business Address
Calmiora
4225 Fairway Pl
North Vancouver, BC V7G 1Y8
Canada
Please do not send returns to this address without receiving written return authorization.
Approved returns may need to be sent to a different fulfilment or returns facility.
Email Support
Email: support@calmiora.store
Email is the recommended contact method for:
- Order questions;
- Tracking assistance;
- Address corrections;
- Return requests;
- Refund questions;
- Damaged or defective products;
- Incorrect or missing items;
- Product safety concerns;
- Privacy requests; and
- General customer service.
Telephone Support
Phone: +1 (250) 248-7113
Telephone availability may vary during weekends, public holidays, and periods of high customer demand.
For order-specific assistance, email is recommended so that you can include your order number, photographs, and other relevant information.
Customer Service Hours
Monday to Friday: 9:00 AM–6:00 PM Pacific Time
Saturday and Sunday: Email support available
Canadian public holidays: Limited support may be available
We aim to respond to most customer enquiries within 24–48 business hours.
Complex matters involving shipping carriers, customs authorities, payment providers, or product investigations may require additional time.
Information to Include
For faster assistance, please provide:
- Your full name;
- Your order number;
- The email address used at checkout;
- A clear explanation of your question;
- The product name or variant;
- Photographs or video when reporting damage or defects; and
- Your preferred resolution.
Never email your full payment-card number, security code, online banking password, or account password.
Order Changes and Cancellations
To request an order change or cancellation, contact us as soon as possible.
We cannot guarantee changes after an order has been processed or shipped.
Returns
Do not send a product back before contacting our customer support team.
All returns must be approved and follow the instructions provided under our Return and Refund Policy.
Unauthorized returns may not be accepted.
Product Safety Reports
If a sensory product shows tearing, cracking, weakening, loose components, or another possible safety concern:
- Stop using the product immediately;
- Keep the product and packaging;
- Take clear photographs;
- Record the order number; and
- Contact support@calmiora.store.
Please include as much information as possible so that we can properly review the concern.
Privacy Requests
For questions about personal information, data access, correction, deletion, or marketing preferences, contact:
Use the subject line:
Privacy Request – Calmiora
We may need to verify your identity before processing a privacy-related request.
Business Enquiries
For business, supplier, intellectual property, or legal enquiries, contact:
Please use an appropriate subject line so your enquiry can be directed correctly.
Our Customer Service Commitment
We aim to:
- Communicate clearly and respectfully;
- Protect customer information;
- Review concerns fairly;
- Provide accurate order information;
- Resolve legitimate issues promptly; and
- Continuously improve our products and services.