Shipping policy
This Shipping Policy explains how Calmiora processes, ships, tracks, and delivers orders placed through calmiora.store.
1. Worldwide Free Shipping
Calmiora offers free standard shipping to destinations worldwide.
No minimum order value is required for standard free shipping unless a specific promotion or product page states otherwise.
Free shipping applies to the shipping cost charged by Calmiora. It does not necessarily include customs duties, import taxes, brokerage fees, local handling charges, or other government assessments that may apply in the destination country.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully authorized.
Processing includes:
- Payment verification;
- Order review;
- Product preparation;
- Quality checks;
- Packaging; and
- Transfer to the shipping carrier.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or holidays begin processing on the next available business day.
Processing time is separate from delivery time.
3. Estimated Delivery Time
Our estimated standard delivery time is:
7–10 business days after dispatch
This is an estimate rather than a guaranteed delivery date.
Some orders may arrive earlier or later depending on:
- Destination country;
- Local carrier operations;
- Customs processing;
- Public holidays;
- Severe weather;
- Remote-area delivery;
- Transportation disruptions;
- Security inspections;
- High-volume shopping periods; or
- Incorrect or incomplete delivery information.
4. Shipping Destinations
We ship to most countries and regions where reliable delivery services are available.
We may be unable to ship to:
- Certain restricted countries or territories;
- Locations affected by sanctions or trade restrictions;
- Military addresses not supported by the carrier;
- Freight-forwarding addresses;
- Postal boxes where the selected carrier does not provide service; or
- Areas where delivery is temporarily suspended.
If we cannot deliver to your address, we will contact you and issue a refund for the affected order.
5. Shipping Carriers
We work with international and local shipping carriers based on the destination and fulfilment location.
The carrier used for your order may vary.
Final delivery may be completed by:
- A national postal service;
- A regional courier;
- A third-party logistics provider; or
- A local delivery partner.
6. Order Tracking
When tracking is available, a shipping confirmation email will be sent after your order has been dispatched.
The email may include:
- A tracking number;
- A tracking link;
- The shipping carrier; and
- Estimated delivery information.
Tracking information may take 2–5 business days to begin updating after dispatch.
Temporary gaps in tracking do not necessarily mean the package has stopped moving.
7. Multiple Packages
Products in the same order may be shipped separately because they may be stored at different fulfilment locations.
If an order is divided into multiple shipments:
- You will not be charged additional standard shipping;
- Packages may arrive on different dates; and
- Separate tracking numbers may be provided.
8. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Before submitting your order, please confirm:
- Recipient name;
- Street address;
- Apartment, unit, or building number;
- City;
- Province, state, or region;
- Postal or ZIP code;
- Country;
- Telephone number; and
- Email address.
Calmiora is not responsible for delivery delays or losses caused by an incorrect or incomplete address supplied by the customer.
9. Address Changes
Contact support@calmiora.store immediately if you need to change your shipping address.
We will attempt to update the address, but changes are not guaranteed after an order has entered processing or been transferred to a carrier.
Once an order has shipped, the carrier may not allow us to redirect it.
10. Delivery Delays
Although most orders arrive within the estimated time, international shipping may occasionally be delayed.
An order is not considered lost solely because it has exceeded the estimated 7–10 business-day delivery window.
Please contact us if:
- Tracking has not updated for an extended period;
- The order is significantly overdue;
- The carrier reports a delivery problem; or
- You believe the package may be lost.
We will review available tracking information and, where appropriate, open an investigation with the carrier.
11. Customs, Duties, and Import Taxes
International orders may be reviewed by customs authorities in the destination country.
Customers may be responsible for:
- Import duties;
- Value-added tax;
- Goods and services tax;
- Customs processing fees;
- Brokerage charges;
- Local handling fees; or
- Other government assessments.
These charges are determined by the destination country and are not controlled by Calmiora.
Failure to pay customs charges may cause a package to be delayed, refused, abandoned, or returned.
If a package is returned because the recipient refused to pay applicable import charges, a refund may be reduced by non-recoverable return, customs, or carrier costs where permitted by law.
12. Customs Delays
Customs authorities may inspect or temporarily hold international packages.
Calmiora cannot guarantee customs clearance times and is not responsible for delays caused solely by customs processing.
We will provide reasonable shipping documentation when required and available.
13. Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
- Check your mailbox and delivery area;
- Ask household members, neighbours, reception staff, or building management;
- Review any delivery photograph or carrier notice;
- Contact the local carrier; and
- Email us at support@calmiora.store.
Please report the issue as soon as possible after the delivery scan.
We may request additional information before opening a carrier investigation.
14. Lost Packages
If a carrier confirms that an order has been lost in transit, we may offer:
- A replacement;
- A full refund; or
- Another reasonable resolution agreed upon with the customer.
A package will not be considered lost while it is still moving through the carrier network or awaiting customs clearance unless the carrier confirms otherwise.
15. Damaged Packages
If your package arrives damaged:
- Photograph the external packaging before opening it;
- Photograph the shipping label;
- Photograph the affected product and internal packaging;
- Keep all packaging materials; and
- Contact us promptly at support@calmiora.store.
We will review the evidence and provide an appropriate solution under our Return and Refund Policy.
16. Incorrect or Missing Products
Contact us promptly if:
- You receive the wrong item;
- A product is missing;
- The wrong colour, design, or variant was delivered; or
- The package contents do not match your order confirmation.
Include your order number and clear photographs of all products received.
17. Refused, Unclaimed, and Undeliverable Orders
An order may be returned to the sender when:
- The address is incorrect;
- The address is incomplete;
- The recipient refuses delivery;
- The recipient does not collect the package;
- Customs charges remain unpaid;
- The carrier cannot access the location; or
- Delivery attempts are unsuccessful.
We will contact you when a returned package is received or confirmed.
Where permitted by law, non-recoverable shipping, customs, carrier, or handling costs may be deducted from the refund if the delivery failure resulted from customer-provided information or customer refusal.
18. Shipping Restrictions and Force Majeure
We are not responsible for delays or failures caused by events outside our reasonable control, including:
- Natural disasters;
- Severe weather;
- War or civil unrest;
- Government restrictions;
- Labour disputes;
- Public health emergencies;
- Carrier network failures;
- Customs actions;
- Transportation shutdowns; or
- Similar events.
We will make reasonable efforts to provide updates and complete delivery as soon as practical.
19. Contact Us
For shipping questions, contact:
Calmiora
4225 Fairway Pl
North Vancouver, BC V7G 1Y8
Canada
Email: support@calmiora.store
Phone: +1 (250) 248-7113
Website: calmiora.store