Terms of service

These Terms of Service govern your access to and use of calmiora.store, including all information, content, features, products, and services made available through the website.

Throughout these Terms, “Calmiora,” “we,” “us,” and “our” refer to Calmiora. “You” and “your” refer to the website visitor, customer, purchaser, or other user of our services.

By visiting our website, creating an order, or purchasing a product, you agree to these Terms of Service.

1. Acceptance of These Terms

By accessing or using our website, you confirm that:

• You have read and understood these Terms;
• You agree to comply with these Terms;
• You are legally capable of entering into a binding agreement; and
• The information you provide is accurate and complete.

If you do not agree to these Terms, you must not use our website or purchase products from us.

2. Eligibility

You must be the age of majority in your province, state, territory, or country of residence to place an order.

A parent or legal guardian may place an order on behalf of a minor and is responsible for supervising the minor’s use of the product.

Our products are not intended to be purchased independently by children.

3. Online Store Use

You may use our website only for lawful personal or household shopping purposes.

You must not:

• Use the website for fraudulent or unlawful activities;
• Provide false contact, billing, or shipping information;
• Attempt to gain unauthorized access to the website;
• Interfere with website security or operation;
• Upload malicious code, viruses, or harmful software;
• Scrape, copy, or reproduce website content without authorization;
• Resell products in a misleading or unauthorized manner;
• Impersonate another person; or
• Use the website in violation of applicable law.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to present product descriptions, photographs, colours, dimensions, materials, firmness levels, and other details accurately.

However:

• Screen settings may affect how colours appear;
• Measurements may vary slightly;
• Packaging may change;
• Minor manufacturing variations may occur; and
• Product improvements may result in small design changes.

Such minor differences do not necessarily mean that a product is defective.

Product listings, instructions, labels, and warnings should be reviewed carefully before use.

5. Sensory Product Disclaimer

Calmiora sells sensory chew necklaces and related products intended to provide practical sensory support.

Unless expressly stated otherwise, our products:

• Are consumer products and not medical devices;
• Are not intended to diagnose, treat, cure, or prevent any disease or medical condition;
• Are not a substitute for medical, dental, occupational therapy, behavioural, or other professional advice; and
• May not be suitable for every person.

Statements regarding comfort, focus, calmness, sensory input, or daily support describe the intended general use of the product and do not guarantee a particular medical, developmental, behavioural, or therapeutic outcome.

Consult an appropriate healthcare professional if you are uncertain whether a product is suitable for a particular user.

6. Safe Use and Adult Supervision

Customers are responsible for reading and following all product-specific instructions and warnings.

Unless a product listing states otherwise:

• Children should use products under responsible adult supervision;
• Products must be inspected before and after each use;
• Products showing cracks, tears, weakening, loose parts, or other damage must be discarded immediately;
• Necklaces must not be used while sleeping;
• Products must not be attached to cribs, beds, playpens, vehicles, or other objects in a manner that creates a hazard;
• Products must be cleaned only according to the supplied instructions; and
• Products must be used only for their intended purpose.

A sensory chew product is not indestructible. Its lifespan depends on frequency of use, chewing intensity, care, and individual behaviour.

7. Product Availability

Products are subject to availability.

We may:

• Limit quantities;
• Discontinue products;
• Modify product designs;
• Correct listing errors;
• Refuse orders involving unusually large quantities; or
• Cancel an order when inventory is unavailable.

If we cancel an order after payment, we will refund the affected amount to the original payment method.

8. Prices and Currency

Prices are displayed in the currency shown during your shopping session or checkout.

Prices may change without notice. A price change will not affect an order that has already been accepted, except where there is an obvious pricing or technical error.

Any currency conversion displayed by the website is an estimate unless the checkout expressly confirms otherwise. Your bank or payment provider may use a different exchange rate or charge additional fees.

9. Taxes, Duties, and Import Charges

Customers are responsible for providing accurate destination information.

Depending on the destination country, an international shipment may be subject to local taxes, customs duties, import charges, brokerage fees, or government assessments.

Unless checkout expressly states that such charges are included, they may be collected separately by the destination authority or carrier and are the customer’s responsibility.

Calmiora does not control the decisions, charges, or processing times of foreign customs authorities.

Internationally shipped goods can be assessed for duties and taxes according to destination-country rules.

10. Payment

We accept the payment methods displayed at checkout.

You represent that:

• You are authorized to use the selected payment method;
• The billing information provided is correct;
• Sufficient funds or credit are available; and
• Payment may be verified by the payment provider.

Orders may be held, declined, or cancelled if payment cannot be authorized or if fraud screening identifies a reasonable concern.

11. Orders and Contract Formation

Submitting an order does not automatically mean that we have accepted it.

After an order is submitted, you may receive an automated confirmation acknowledging that we received the order. Acceptance occurs when the order is processed for fulfilment or shipped, unless applicable law provides otherwise.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

• Product unavailability;
• Pricing or listing errors;
• Suspected fraud;
• Payment failure;
• Shipping restrictions;
• Incorrect customer information; or
• Violation of these Terms.

If payment has already been collected for a cancelled order, the applicable amount will be refunded.

12. Shipping and Delivery

We offer free standard shipping worldwide.

Estimated delivery is generally 7–10 business days after the order has been processed and dispatched.

Delivery dates are estimates and are not guaranteed. Delays may occur due to customs, carrier disruptions, weather, public holidays, remote destinations, incorrect addresses, or other circumstances outside our reasonable control.

Additional shipping terms are described in our Shipping Policy.

13. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

By placing an order, you agree to review and comply with that policy, including the special hygiene conditions applicable to opened or used oral-contact products.

14. Promotions and Discount Codes

Promotions, discount codes, gifts, bundles, and special offers may be subject to additional terms.

Unless otherwise stated:

• Discounts cannot be combined;
• Codes must be applied before checkout is completed;
• Discounts cannot be applied retroactively;
• Promotional offers may be changed or withdrawn before an order is placed; and
• Free gifts have no cash value.

We may cancel a promotion or order where a discount was obtained through misuse, technical error, or fraud.

15. Intellectual Property

All website content, including text, branding, logos, graphics, photographs, videos, product descriptions, page layouts, icons, and design elements, is owned by or licensed to Calmiora and is protected by applicable intellectual property laws.

You may access the website for personal, non-commercial use.

You may not reproduce, distribute, modify, sell, publish, commercially exploit, or create derivative works from our content without prior written permission.

16. Reviews and User Content

If you submit a product review, photograph, video, testimonial, comment, or other content, you confirm that:

• You own the content or have permission to submit it;
• The content is truthful and based on genuine experience;
• The content does not violate another person’s rights;
• The content is not unlawful, abusive, discriminatory, misleading, or defamatory; and
• The content does not contain malicious code or unauthorized advertising.

You grant Calmiora a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, edit for formatting, and publish the submitted content in connection with our business and marketing.

We may remove content that violates these Terms, but we are not required to publish every submission.

17. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics tools, social media platforms, and external websites.

We do not control third-party websites and are not responsible for their independent content, availability, security, or privacy practices.

Your use of third-party services may be governed by separate terms and privacy policies.

18. Website Availability

We aim to maintain reliable website access but do not guarantee that the website will always be uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, security, technical updates, or operational reasons.

19. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted;
• Every error will be corrected immediately;
• Every product will be suitable for every individual;
• A product will produce a specific sensory or therapeutic outcome; or
• Delivery will occur on an exact date.

Nothing in these Terms excludes any warranty or legal protection that cannot lawfully be excluded.

20. Limitation of Liability

To the maximum extent permitted by law, Calmiora will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products.

Where liability cannot be excluded, Calmiora’s liability will be limited only to the extent permitted by applicable law.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability arising from fraud, wilful misconduct, or mandatory consumer rights.

21. Indemnification

To the extent permitted by law, you agree to indemnify Calmiora against claims, losses, or expenses arising from:

• Your unlawful use of the website;
• Your violation of these Terms;
• Your infringement of another person’s rights; or
• Your misuse or unauthorized resale of our products.

22. Privacy

Our collection, use, and protection of personal information are governed by our Privacy Policy and applicable privacy requirements.

Canadian private-sector privacy principles regulate how covered organizations collect, use, disclose, safeguard, and provide access to personal information.

23. Governing Law

These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada applicable therein, without excluding any mandatory consumer protections available in the customer’s jurisdiction.

24. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.

25. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

26. Changes to These Terms

We may update these Terms to reflect changes in our services, products, operations, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

Changes will not apply retroactively where prohibited by law.

27. Contact Information

Questions about these Terms may be sent to:

Calmiora
4225 Fairway Pl
North Vancouver, BC V7G 1Y8
Canada

Email: support@calmiora.store
Phone: +1 (250) 248-7113
Website: calmiora.store