Refund policy
Thank you for shopping at Calmiora. We want you to feel confident when purchasing our sensory chew necklaces and related sensory products. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.
This Return and Refund Policy applies to purchases made through calmiora.store.
1. 30-Day Return Period
We offer a 30-day return and refund policy.
You may request a return within 30 calendar days from the date your order is marked as delivered by the shipping carrier.
To be eligible for a standard return:
- The return request must be submitted within 30 days of delivery.
- The product must be unused, unworn, unwashed, and in its original condition.
- The product must be returned with its original packaging, accessories, instructions, and labels, where applicable.
- You must provide your order number or other valid proof of purchase.
- The product must have been purchased directly from calmiora.store.
Returns requested after the 30-day period may not be accepted unless required by applicable law.
2. Hygiene and Oral-Contact Products
Some Calmiora products, including sensory chew necklaces and chewable sensory accessories, are intended to come into contact with the mouth.
For health and hygiene reasons, oral-contact products that have been opened, worn, chewed, washed, used, or removed from sealed hygienic packaging may not be eligible for a standard change-of-mind return.
This hygiene restriction does not limit your rights when a product:
- Arrives damaged;
- Is defective;
- Is materially different from the product ordered;
- Is missing components;
- Is unsafe when used according to the provided instructions; or
- Must otherwise be accepted for return under applicable consumer protection law.
Please contact us before returning any oral-contact product so that our customer support team can review your request.
3. Free Returns
Approved eligible returns are free of charge.
Depending on your location, we may:
- Provide a prepaid return shipping label;
- Arrange another approved return method; or
- Reimburse reasonable return postage after receiving a valid shipping receipt.
You must contact us and receive return authorization before sending an item back. Products returned without authorization may be delayed, refused, or sent back to the customer.
Only one approved return shipping arrangement will be provided per order unless the product is defective or we made an error.
4. How to Request a Return
To begin a return, email:
Please include:
- Your full name;
- Your order number;
- The email address used to place the order;
- The name of the product you wish to return;
- The reason for the return;
- Clear photographs or video if the product is damaged, defective, incorrect, or incomplete; and
- A photograph of the shipping label and packaging when relevant.
Our customer support team will review your request and provide return instructions if the return is approved.
Please do not send products to our business address without first receiving written authorization.
5. Return Shipping Instructions
After your return is approved, we will provide the applicable return address and shipping instructions.
The return location may differ from our business contact address depending on the product, fulfillment centre, and customer location.
Customers must:
- Package the product securely;
- Include all original components;
- Follow the return instructions provided by our support team;
- Use the approved shipping method; and
- Retain the return receipt and tracking information until the refund is completed.
Calmiora is not responsible for unauthorized returns sent to an incorrect address.
6. Damaged, Defective, Incorrect, or Missing Products
Please inspect your order as soon as it arrives.
Contact us promptly if:
- The product is damaged;
- The product has a manufacturing defect;
- You received the wrong product or variant;
- An item is missing from your order; or
- The package arrived with significant visible damage.
Where possible, contact us within seven days of delivery and provide photographs or video showing the issue.
After reviewing the claim, we may provide one of the following remedies:
- A replacement product;
- A refund to the original payment method;
- A partial refund where appropriate; or
- Another reasonable solution agreed upon with the customer.
You will not be charged return shipping for an approved claim involving a damaged, defective, incorrect, or incomplete order.
7. Non-Returnable Items
The following items may not be eligible for a standard return:
- Used, worn, chewed, washed, or altered products;
- Opened oral-contact or hygiene-sensitive products;
- Products damaged through misuse, neglect, improper cleaning, modification, or normal wear;
- Products returned without original components or packaging;
- Gift cards;
- Clearance or final-sale items clearly identified as non-returnable before purchase;
- Free promotional gifts, unless defective;
- Products purchased from another retailer or website; and
- Items returned without prior authorization.
These exclusions do not apply where a return, replacement, or refund is required by applicable law.
8. Product Safety Concerns
Stop using a product immediately if it shows signs of tearing, cracking, weakening, detachment, or other damage.
If you believe a product presents a safety concern, contact us at support@calmiora.store and include clear photographs and a description of the issue.
Do not continue using a damaged sensory chew product.
9. Exchanges
We do not guarantee direct exchanges because product availability may change.
The fastest way to obtain another product, colour, design, or firmness level is usually to:
- Request a return for the original eligible item; and
- Place a new order for the preferred product.
For defective or incorrect products, we may arrange a replacement without requiring a separate order.
10. Order Cancellations
We process orders as quickly as possible.
To request a cancellation, contact us immediately at support@calmiora.store.
We will attempt to cancel the order, but cancellation is not guaranteed once the order has been processed, packed, or transferred to a shipping carrier.
If an order can no longer be cancelled, you may request a return after delivery in accordance with this policy.
11. Refund Processing
Once we receive and inspect an approved return, we will notify you whether the refund has been accepted.
Approved refunds are issued to the original payment method.
Please allow approximately 5–10 business days after the refund is issued for it to appear in your account. Processing times depend on your bank, card issuer, or payment provider.
Original expedited shipping fees, if any were selected and paid separately, are not refundable unless:
- We shipped the wrong product;
- The product was defective;
- The order arrived damaged; or
- Applicable law requires otherwise.
Standard worldwide shipping is provided free of charge and therefore has no shipping fee to refund.
12. Late or Missing Refunds
If you have not received an approved refund:
- Check your bank or payment account again;
- Contact your credit card issuer or payment provider;
- Allow sufficient processing time; and
- Contact us at support@calmiora.store if the refund still does not appear.
13. Refused and Undeliverable Packages
If a package is refused, unclaimed, or returned because the customer provided an incomplete or incorrect address, we will contact the customer after the package is returned.
A refund may be issued after deducting non-recoverable carrier, customs, return, or handling charges where permitted by law.
This deduction will not apply where the delivery failure was caused by Calmiora or its shipping provider.
14. Chargebacks
Please contact us before filing a payment dispute or chargeback. We are committed to reviewing order concerns and resolving legitimate issues fairly.
Filing a chargeback does not expand or replace the rights available under this policy or applicable law.
15. Consumer Rights
Nothing in this policy excludes, restricts, or modifies any mandatory consumer rights or legal remedies that cannot lawfully be excluded.
16. Contact Us
For return or refund questions, contact:
Calmiora
4225 Fairway Pl
North Vancouver, BC V7G 1Y8
Canada
Email: support@calmiora.store
Phone: +1 (250) 248-7113
Website: calmiora.store